Warranties:
Audio Equipment - 60 day in-store swap, send off for repair or exchange afterwards.
Accessories - 30 day in-store swap, send off for repair or exchange afterwards
Customer invoice/receipt is REQUIRED for all warranties
Sales/Scheduling:
Schedule for billed time + a minimum of 30min
Hand-write due back times on ALL work orders
Techs aren't sales people - don't call them up to sell a project - they are for time, compatibility, and needed accessories consults AFTER the initial sales process is complete
Get out from behind the counter, and stand when a client is present
Consult with tech on your install details, and collaborate with them in scheduling
Shop:
Isaac's Mastertech trip
Woodshop training
Morning processes / check-ins
End-of-day processes / clean-up / cars
Grand National project
Everything Else:
Troubleshooting processes
Staff lunches
Taylor out on vacation all next week - following Monday