• Grant Winslow

Monthly Meeting - SEPTEMBER 7th


Workflow Process

All completed work orders/estimates MUST be marked completed


Authorizations MUST be completed for ALL installs/changes/adjustments


Photos of installed equipment MUST be included in check-out


Client Communication

Identifying client expectations


Connect what they want with what we offer


Effectively communicate the end result


We are a business providing a service


Sales

Countless sales resources - unused


Experience is our product, not logistics


We provide solutions - this means listening for client goals


What is your "why"?


Ordered Parts / Pulled Parts / Accessories

Product not verified before ordering / wrong items ordered


Sales - it is YOUR responsibility to verify parts before pulling or ordering. (vendors, tech support, web resources, shop staff)


Shop - it is YOUR responsibility to verify parts before installing. (vendors, tech support, web resources, sales staff)


Ask questions, verify details. DON'T ASSUME! If it doesn't fit, doesn't look right, or doesn't make sense - verify before proceeding.

Verifying Product & Installations

Kits / Harnesses used or partially installed before realizing they're incorrect


THOROUGHLY read through work orders and tickets before starting install - ask questions before starting if something doesn't match up, make sense, or seem optimum


Brands & Products

Alpine to be reduced to absolute minimal levels


Soundskins is out, Soundshied is back in. My bad.


Audio Dynamics & Alpine product surplus


Good News & Events!

9/8 - Wes' 5 year Anniversary


9/9 - Rylan's Birthday


9/10 - Isaac's Birthday


9/20 - Adam's Birthday