All completed work orders/estimates MUST be marked completed
Authorizations MUST be completed for ALL installs/changes/adjustments
Photos of installed equipment MUST be included in check-out
Identifying client expectations
Connect what they want with what we offer
Effectively communicate the end result
We are a business providing a service
Countless sales resources - unused
Experience is our product, not logistics
We provide solutions - this means listening for client goals
What is your "why"?
Ordered Parts / Pulled Parts / Accessories
Product not verified before ordering / wrong items ordered
Sales - it is YOUR responsibility to verify parts before pulling or ordering. (vendors, tech support, web resources, shop staff)
Shop - it is YOUR responsibility to verify parts before installing. (vendors, tech support, web resources, sales staff)
Ask questions, verify details. DON'T ASSUME! If it doesn't fit, doesn't look right, or doesn't make sense - verify before proceeding.
Verifying Product & Installations
Kits / Harnesses used or partially installed before realizing they're incorrect
THOROUGHLY read through work orders and tickets before starting install - ask questions before starting if something doesn't match up, make sense, or seem optimum
Brands & Products
Alpine to be reduced to absolute minimal levels
Soundskins is out, Soundshied is back in. My bad.
Audio Dynamics & Alpine product surplus
Good News & Events!
9/8 - Wes' 5 year Anniversary
9/9 - Rylan's Birthday
9/10 - Isaac's Birthday
9/20 - Adam's Birthday