Monthly Meeting - July 2026

Sales Floor

• Sales Goal for June - $123,237 - Actual $131,252 (107% of goal!)

• Sales Goal for July $107,538

• Customer receipt required for all warranties - printed and IN PACKET

Shop

• June Install Performance:

  • Isaac - 91.75 hours billed - 16% down, but doesn't include Bel Air

  • Eduardo - 116.01 hours billed - 45% up from last month!

  • Jesse - 40.75 hours billed - it's ok he's the new guy :)

  • Ayden - 102.92 hours billed - 29% up from last month!

• End of Day / Week Cleaning - improving, but not complete

• Verify equipment thoroughly before install!

• If something seems off, doesn't match, looks wrong, or isn't compatible - ask the sales team. Don't assume it's what the client wants.

• Labor rate for AMP MONO/2CH have increased to 2.5 hrs., and will now be subject to add-ons

• Labor rate for COMPONENTS has increases to 1.75 hrs., and COAXIALS to 1 hr.

  
  

Notes on check-in and deposit procedures

• Every person accepting a deposit or checking in a vehicle owns the accuracy of that ticket.

• Verify all products, labor, and customer concerns are documented.

• Confirm customer contact information.

• Ensure expectations discussed during the sales process are reflected in the invoice.

• If taking over a ticket from another employee, communicate with the original salesperson before making assumptions.

• Walkthrough installation details at time of consult - not at cheek-in!

Wins

• Great job on our Helix sales and installations. We've been selling a lot of Helix lately, and customers have been thrilled with the results.

• Keep educating customers instead of simply selling products. The confidence and product knowledge everyone has developed is paying off.

• Thank you to everyone for the teamwork that's helping us maintain quality while keeping up with a busy schedule.

Helix Success

• Customers are recognizing the value when we take time to explain the features and tuning capabilities.

• Our confidence in the product are absolutely leading to more premium system sales.

• Every successful installation builds confidence for the next customer.

• Let's continue making Helix one of the products we're known for.

Communication Between Departments

Don't Be Afraid to Politely Interrupt

If you need information from another salesperson, technician, or even a customer who's already speaking with another team member, don't hesitate to politely interrupt when it's something time-sensitive.

Examples include:

• A technician needing clarification before continuing an installation.

• A salesperson needing information to complete a quote.

• Questions that are holding up the workflow.

A simple,

"Sorry to interrupt for just a second, I just need to get with you on this ___________."

is completely appropriate when necessary.

Keep the Shop Moving

Waiting several minutes for the "right time" can create unnecessary delays throughout the day.

Use good judgment, be respectful, and remember that a brief interruption is often better than holding up an installation or keeping a customer waiting.

Team Communication

Continue communicating with each other throughout the day.

• Let others know when priorities change.

• Ask questions before making assumptions.

• Keep technicians informed of customer requests or changes.

• Keep sales informed if something changes during the installation.

The more information we share, the smoother the day goes for everyone.

Customer Experience

Remember that customers notice far more than the finished installation.

They notice:

• How well we communicate.

• How organized we are.

• How confidently we answer questions.

• How well our team works together.

A customer who sees a team communicating and helping one another gains confidence that they chose the right shop.

Keep Raising the Bar

As our reputation grows, so do customer expectations.

Let's continue to:

• Educate instead of pressure.

• Communicate instead of assume.

• Help each other whenever needed.

• Deliver an experience that customers can't find anywhere else.

Every interaction is another opportunity to reinforce why Speakerbox is the premier car audio shop in North Alabama.

General

• Google reviews update - 491 @ 4.8 - SO CLOSE TO 500!

• MSC Demo Boards are finally en route!

Celebrations:

• 7/26 - Taco's 5 Year Anniversary (CELEBRATION DINNER 7/21)

  
  

Disclaimer

The information contained in this meeting outline is confidential. It is intended solely for use by currently employed Speakerbox, LLC staff. Any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.