Shopmonkey: Estimates & Invoices
Estimates made for "quick pricing" should be deleted immediately after use
Shopmonkey does not see Estimates as "completed" work, so they do not reflect in sales reports
End-of-day verifying of this is REQUIRED
Warranty & Troubleshooting
Warranty work will be scheduled for original installer when feasible
If warranty work is required immediately (heat case/dangerous), Isaac will evaluate & perform warranty work
Deposits
Any deposit taken requires the Estimate to be switched to an Invoice
There is no Layaway, and deposits are not Layaway
Deposits should be 50% of total Invoice. If final amount is yet to determine, then 50% of what's estimated.
Paying full amount in advance is not an option - only an extreme exception for specific cases
Morning Huddle / Check-Ins / Opening Procedures
All displays should be on and playing music by 8:45
All cars should be pulled out and shop ready for installs by 8:45
Open Sign & Door open by 8:59
Morning Huddle from approximately 8:45-open
All Staff present for morning check-ins immediately following huddle
Good News & Events!
Don't forget Valentine's Day on the 14th
Vegas Knowledgefest!